Site Policies

Payment Terms

Our payment policy is NET 3 days from date of order. Unpaid orders will be returned to stock. We offer three payment methods:

  1. You may pay for your order at the time of purchase, securely on-line with a major credit card (American Express, Visa, Mastercard, & Discover).
  2. If you are not comfortable paying on-line, you may call us at 310-821-2282 and we will process your credit card personally over the phone.
  3. You may mail in your order payment. Although we are not able to accept personal checks, we do accept money orders or cashiers checks.  Our mailing address is Clendenin Fine Art Concepts, P.O. Box 5153, Playa del Rey, CA 90296.

We accept Visa, MasterCard, American Express and Discover cards. Simply enter your credit card information and billing address at checkout. Clendenin Fine Art Concepts custom prints many orders, particularly orders for the Giclée Prints.  Orders usually ship within 2 to 4 weeks of receiving cleared payment.  In rare cases where it may take longer, we will notify you by email.

Businesses may apply for credit terms once their volume has reached $5,000.00. All prices are in U.S. dollars.

Shipping Policy

Clendenin Fine Art Concepts ships orders Monday through Friday via UPS, once your order is ready to ship. Average ground delivery time is 3-5 business days. If your order will be shipped to a location different than the billing address, that location must be on file with your credit card company. Clendenin Fine Art Concepts will contact your credit card company to verify the shipping address on all orders.

Orders placed with Clendenin Fine Art Concepts will be shipped via UPS to street deliverable addresses only. UPS will not deliver to a P.O. Box address.

As a safeguard against fraudulent orders, all orders placed at Clendenin Fine Art Concepts will require a signature upon delivery.

Warranty Returns

Clendenin Fine Art Concepts inspects every print before it ships and we provide a Guarantee of Excellence.

It is Clendenin Fine Art Concepts commitment to make sure that you are satisfied with the quality of our products. If something's wrong we will make it right or send you a new one, guaranteed.

Email Clendenin Fine Art Concepts the Warranty Information Form describing the issue & how best they can contact you.

Customers should send items for replacement (postage paid) directly to:

Attn: Arlene Clendenin

Clendenin Fine Art Concepts

P.O. Box 5153

Playa del Rey, CA 90296

You may also contact Clendenin Fine Art Concepts in California at 310-821-2282 or 1-877-821-2282 for information on how to obtain warranty replacements.

Per Clendenin Fine Art Concept's guarantee, Clendenin Fine Art Concepts will replace any broken or defective products. Upon receipt of goods, Clendenin Fine Art Concepts will notify you of any handling and return postage charges. Any liability, either expressed or implied, is limited to the replacement of the product.

Customer Service

Clendenin Fine Art Concepts is a proud distributor of high quality Giclée Prints, affordable mini prints and other products. All sales are conducted at www.ClendeninFineArt.com. Thank you for visiting Clendenin Fine Art Concepts. Clendenin Fine Art Concepts provides products under the following terms & conditions. If you shop at Clendenin Fine Art Concepts, you accept these terms & conditions.

Products & Pricing

Product pricing and availability are subject to change without notice. Prices listed are for online purchases only. For sales questions, please contact 1-310-821-2282 or sales@ClendeninFineArt.com

All orders requesting Next Day, Second Day, or Three-Day Select shipping should contact 1-310-821-2282 or sales@ClendeninFineArt.com prior to ordering to check product availability. If your order is a custom order or out of stock, and you requested Next Day, Second Day, or Three-Day Select as your shipping method, you will be contacted via e-mail within 24-48 business hours.

Order Acceptance Policy

Order confirmations do not indicate our acceptance of your order. Clendenin Fine Art Concepts reserves the right to accept or cancel any order for any reason at all. All orders must establish an acceptable method of payment.

Clendenin Fine Art Concepts may require verifications or additional information before processing your order. Missing, incorrect, or fraudulent information may result in order cancellation without prior notice.

Order Processing

Orders received Monday through Friday before 4:00 pm PST will usually be processed within 2 business days of receiving cleared payment. Orders received after 4:00 pm PST or on weekends will be logged in on the next business day.

Sales Tax

We are required by law to collect 8.25% CA Sales Tax on all orders that ship to destinations within California. Orders shipped anywhere else in the United States are not subject to sales tax.

Return and Exchange Policy

All sales are final.  If you are not satisfied with your purchase you can return it within 30 days of the original purchase or within 3 days of your receipt for store credit (excluding shipping and handling costs) as long as the merchandise is in it's original packaging and is in original condition. Upon receipt of the item(s), you will be issued a store credit good for any future purchases within 60 days.

Item(s) must be shipped back in their original condition. We will personally inspect the item to make sure that it is in the original condition and any refunds are subject to seller's discretion. The item must be shipped prepaid and insured with the package securely wrapped. Shipping, insurance and handling on returned items are non-refundable.

If the merchandise is not in original condition we will charge a minimum 20% restocking fee. Custom orders are non-refundable. Merchandise returned to us must be sent (freight prepaid) to:

Clendenin Fine Art Concepts

P.O. Box 5153

Playa del Rey, CA 90296

To initiate your return please contact us prior to returning merchandise by telephone at 1-310-821-2282 between 9am-5pm PST, or you can contact us by e-mail at sales@ClendeninFineArt.com.

All prints are available on loose canvas, canvas foam board as well as our choice of watercolor paper. For special requests, please Contact Us to request a quote.